It is our absolute priority that all customers are 100% satisfied when shopping at Laxium.
If you are unsatisfied with your order and would like to return or exchange your merchandise for a replacement or refund, please contact us at firstname.lastname@example.org for instructions (within 30 days of delivery).
- Because we offer free shipping costs for all orders at the time of purchase, we do not cover any expenses for returning or exchanging your merchandise to our returns center.
- We must receive validated tracking information of your returned merchandise before we can initiate a refund or ship out a replacement in advance.
If your order arrives or becomes defective (within 30 days of normal usage), then please contact us at email@example.com and we will gladly issue out a full refund or free replacement for the inconvenience.
- We may need to ask for further evidence/proof to validate the defectiveness of your delivered merchandise.
- We do not provide full refunds or replacements for damages caused by human error (ie. accidental drops, water/heat damage, etc).
Order Changes & Cancellations
If you need to cancel or make a change to your order, we require that you contact us at firstname.lastname@example.org within 24 hours of placing your order.
If you ordered with 2-day delivery, you must contact us within 1 hour of placing your order to make any changes or cancellations.
We cannot cancel or make any changes to your order if it has already been processed for shipment. (even if we process it before the timeframes listed above).
- If your order was lost in shipment, then please contact us and we will issue a new replacement to be sent.
- If your tracking information states your order has been delivered, but it is nowhere to be found, then please contact us and we'll do our best to resolve the situation before we consider a replacement to be sent.
- If the package is lost due to the input of a wrong address or name, then we advise to contact your local post office for additional support as we will not be able to issue a replacement or refund.
- If your order was sent to a previously owned address, then we advise you to contact your local post office to request the package to be forwarded to your new address.
- If you refuse delivery of your order, we will not provide a refund.
Due to the rising severity of the COVID-19 pandemic, your order may be affected during transportation which can cause unexpected delays in the status of your tracking number, and the overall time of delivery.
Rest assured that we will do everything our power to keep you updated with your order and will only issue full refunds or replacements if we determine that your package has been lost, or is not expected to be delivered anytime soon.
💸 We provide all customers with complimentary partial refunds to their order if delivery takes longer than our expected time frames listed on our Shipping & Delivery Page.