100% Money Back & Satisfaction Guarantee
At Laxium, it is our absolute priority that all customers are completely satisfied when shopping with us.
If you are unhappy with the order you have received, we will gladly issue a full refund or replacement within 30 days after your order has been delivered.
Please contact us at email@example.com for any questions/concerns regarding your order.
We reserve the right to decide to grant our policy depending on the concern of the product.
Hassle-Free Returns & Exchanges
We allow you to return or exchange your order within 30 days it has been delivered to your address (according to tracking information).
Because we offer free shipping costs for all customers, we are unable to cover the shipping costs to return or exchange your merchandise.
But we've got great news: we do not require you to physically return the item back to our warehouse, therefore saving you the annoying trip to the post-office (who hates those long lines anyways?)
As a compromise, we will immediately send you a replacement or a refund with a deduction of the estimated shipping costs that you would've had to pay at the post-office anyways.
- Refunds: we will issue a refund for the total amount of your order, subtracted by the estimated shipping costs.
- Replacements: we will charge a small shipping fee to have a replacement of your choice sent to your address.
*Whether you request a refund or replacement, you do not need to send us back the original items. They are 100% yours to keep!*
What if the product I received was defective?
If the item(s) you received are defective, please contact us at firstname.lastname@example.org and we will either issue a full refund or free replacement of the same model.
What is your cancellation policy?
We allow up to 24 hours from when the order has been placed in order to request a cancellation.
Please understand that we will not be able to cancel your order any time beyond that as we do our best to process and ship out items as fast as possible.
When will I be refunded for my return?
Refunds are processed as soon as we receive the returned items in our department.
It can take anywhere between 5-10 business days for the refunded amount to show on your bank statement. If it has been beyond this period, we advise contacting your bank to see if there might be a pending credit waiting to post.
We highly recommend all customers to get a tracking number from their local post office when sending their items back to us.
Late or missing refund?
If you have not received your refund yet, check your bank account. If a refund is still missing, contact your credit card company, as it may take some time too before it correctly reflects on your statement.
Next, contact your bank. There is sometimes a processing window before the refund amount is posted.
If all of these steps are done and you still don't have the refund, please email us at email@example.com
What should I do if the tracking page shows my item was delivered, but I never received it?
We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced.
If after checking and you were unable to recover your packages, please contact your local post office and provide them with your tracking number.
Please contact us at firstname.lastname@example.org if you need further assistance on this matter and we will provide the best solution that we can.
Often times we will be able to resend the package if it was returned to our warehouse due to an error on the mailing address. However if not, then we can offer to send a replacement at a discounted rate.
We will not be able to refund any orders that show delivered, but claimed to not have been received.