Shipping & Delivery
Do you ship around the world?
Yes we ship to more than 200+ countries around the world!
However please be aware that we may have issues delivering to countries in remote areas.
You will be notified via email if cannot ship to your country and will provide a full refund.
Do I have to pay for shipping?
Absolutely not! All shipping expenses are already paid for on our behalf.
The price you see on our web page, is the only price that you pay. (excluding sales tax)
How long does it take for my order to ship out?
Please allow up to 3-5 business days for your order to be processed and shipped out.
Once it has been shipped, you will be notified via email with your tracking information.
Note: If we are unable to ship out your order within 3-5 business days, you will be notified via email.
When can I expect to receive my order after shipment?
Once you receive an update with your tracking number, it is very common that it may take an additional 3-5 business days for it to show an update.
Please understand that when your package has been passed onto the shipping company, we cannot control the speed in which they can push out an update for your order.
Because of the COVID-19 situation, many shipping companies are also experiencing delays due to a lack of available employees.
We ask that you can remain as patient as possible while you await for your order to be delivered.
Below are the expected amount of days it can take for your order to arrive in your destination country, and to show a new update of your expected date of delivery:
United States: 12-18 (business days)
All other countries: 20-30+ (business days)It can take a total of 2-5+ weeks since the date your order has been placed to expect your order to be delivered.
Estimating Your Delivery (example):
- Your latest tracking update may state it was dispatched on April 1st.
- It may take 12-18 business days (USA) for the tracking page to show a new update, since April 1st. Therefore you would expect a new update to show around April 13th - 19th.
- This new update should then show an expected date of delivery based on the shipping courier (USPS, FedEx, or DHL).
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COVID-19 Update:
Due to the recent COVID-19 pandemic, you may expect additional delays beyond our expected time frames above.
We do not have any control over how fast your local post office can receive, handle, and transport your package as they may have certain systems set in place to preserve the safety of their employees.
We thank you for your understanding, and rest assured we will keep you up-to-date about your order, and every step of the way until it lands onto your front door step.
Lastly, we hope you stay as safe as possible during this period of time! 🙏
What you may expect during delivery
In the unlikely event that your package will take longer than our expected times of delivery stated above, you will be notified via email.
If you find any inconvenience during this period of time, please contact our 24/7 help desk and we will do our absolute best to preserve your satisfaction.
Depending on the quantity of items you have ordered, we will need to send your items in separate packages only if we cannot fit all items into 1 package.
Please do not be alarmed if you do not receive all of your items at once and feel free to contact us at support@laxium.com for additional tracking numbers for your order (if you did not already receive it).
Do you ship to P.O. Boxes?
Most items can be delivered to P.O. Boxes, however, there are some size limitations.
Why am I being charged extra by customs?
(Does not apply to US customers)
International taxes and duties are not included in your order and will need to be paid before delivery.
The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by Laxium. For additional information on duties and taxes please see:
http://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html
✅ PLACED ORDERS
Can I cancel or change my order?
We allow up to 24 hours from the date your order is placed to cancel or make any changes to your order.
Please understand that we are not responsible for any orders that fail to deliver due to wrong address input, and will not be able to cancel any orders after 24 hours your order has been placed.
When/how do I get my tracking numbers for my order?
As stated above, it may take up to 5 business days from the date your order is placed to fully process and ship it out.
Once shipped out, we will notify you via email with a tracking number.
If you did not receive an email with your tracking number, please contact us at support@laxium.com
How do I track my order?
You may track your order at anytime through our order tracking page
If you cannot access your information properly through there, then please input your tracking number into 17track.net.
If you are still having issues with order tracking, please contact our support desk at support@laxium.com, and we will do our best to help you out!
I received my tracking details, but it doesn't show any movement, what should I do?
Often times the shipping companies can experience a delay with providing up-to-date and proper tracking information.
Please understand that we do not have any control over how fast your local post office can receive, handle, and transport your package as they may undergo unexpected difficulties during the process.
If you are still concerned about your tracking information, please notify us at support@laxium.com and we will provide further assistance.
What should I do if the tracking page shows my item was delivered, but I never received it?
We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced.
If after checking and you were unable to recover your packages, please contact your local post office and provide them with your tracking number.
Please contact us at support@laxium.com if you need further assistance on this matter and we will provide the best solution that we can.
Often times we will be able to resend the package if it was returned to our warehouse due to an error on the mailing address, or if the mailman was unable to deliver the package properly.
If the package is still lost despite contacting your local post office and not having received your package in our warehouse, then we may also provide another replacement to be sent out to your location at a reduced cost.
I ordered multiple items but not all of them arrived at once, where is the rest of my order?
Depending on the weight of the items ordered, we may need to separate each item into its own individual package in order to remain compliant under the weight requirements by the shipping couriers.
If you order a quantity of 3 or more items, usually this will result in separate package delivery. We will provide you with additional tracking numbers for your order if necessary.
If we have not provided additional tracking numbers for your order or you need further assistance, please contact us at support@laxium.com